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Expert advice for orders and articles

In cycling the personal preferences in wearing cycling clothes are very different. Whether on road bike, mountain bike or city bike, skintight, with air buffer or casual, there are many opportunities.

It is an advantage to know your common clothing size (S, M, L, XL, XXL, XXXL or a specific big size like XXXXL and higher). Now you think about your style of cycling (road bike, mountain bike...) and pay attention on your personal preferences in wearing cycling clothes (tight, casual...). Based on this information and the size table shown in every article description you can find out your needed size.

Please also have a look in the "Fit & Size" tips in our article description. With these you can choose your perfect size even a bit better. With our longstanding experience we have a hugh expertise in cycling and cycling wear. So please feel free to use our personal advice to find your right size. You receive fast feedback by phone or e-mail, because the right choice guarantees satisfaction already with receiving your order and saves the time of return and exchange delivery!

You also have the possibility to send us your body size and weight in the course of the cart (Step 2 right next to the address field). With the help of this information we estimate whether you need another size. If we think you need another size we will send the new size instead of your originally ordered size.

All seat pads are based on many years of experience. They are tested from professional athletes and are also used in famous cycling races around the world.

But every cyclist makes other claims and needs to a seat pad, besides that, a seat pad can also be chosen by the type of biking. The comfort depends on your sitting position on the bike, the type of saddle, your own perception and whether you drive on the road or off-road. That's why there is no global recommendation for the best seat pad.

Due to our customer proximity and numerous contacts as well as feedback from our customers, we learn important characteristics of the seat pads during use and which seat pad is most recommended. And of course we are also cyclists. We are glad to pass our and the experiences of our customers to you. Please contact us if you need advice on choosing your right seat pad.

Payment

We will ship your goods after we have received the payment for the order.


The following payment methods are available:


Sofort. - fast, safe, and comfortable

This process is based on the usual online banking procedure using PIN (personal identification number) and TAN (transaction number). There is no need for an additional registration. This method of payment offers the benefit that we receive your payment immediately and if you finish the order till 3pm at Trikotexpress, we will ship your order at the same day (Monday - Friday). Using this payment option you will be forwarded to the website of SOFORT.com.


PayPal - safe, comfortable and easy to handle

PayPal is an online payment service - completely free of charge for you. To use this service you need to have your own PayPal account.

This method of payment also offers the benefit that we receive your payment immediately and if you finish the order till 3pm at Trikotexpress, we will ship your order at the same day (Monday - Friday). Using this payment option you will be forwarded to the website of PayPal.com.


Bank transfer

If you pay by bank transfer we will ship your order right after we received your payment in our bank account. By finishing your order in our online shop you will receive an order confirmation e-mail. You will find our bank details as well as the reason of payment in this e-mail. With these data you can complete the payment by bank transfer. Please note that the bank transfer form is filled correctly, so that we can register your payment correctly. Please note using bank transfer it can take 1 to 3 days until we receive your payment.


Credit card - safe and fast (Visa, MasterCard, AmericanExpress)

This method of payment also offers the benefit that we receive your payment immediately and if you finish the order till 3pm at Trikotexpress, we will ship your order at the same day (Monday - Friday).


Cash on delivery (only within Germany)

Also for this method of payment you got the benefit that we ship your order at the same day (Monday - Friday) if you finish the order till 3pm at Trikotexpress.

Please note that for this method of payment there is an extra COD charge of 6,00€.

Questions around the order

As soon as you have finished the last step of the cart (step 4), your order will automatically be transferred to our order system. In case of success right now you will see the order confirmation site in which your order number will be displayed. Only if these site is shown the order was successfully placed. In addition you will receive an order confirmation mail on your given e-mail address.

If you do not see the confirmation site please try to go back to step 4 of the cart and submit the order again. If this is not possible due to error messages or empty sites etc. please do not hesitate to contact us by e-mail (info@trikotexpress.de) or phone (+49 (0) 3501 / 49192295).
Since it is not possible to change your order by yourself after you have completed your order we would like to invite you to contact us.

Do you have a change request, please inform us as soon as possible by e-mail (info@trikotexpress.de) or call our service team by phone +49 (0) 3501 / 49192295.

We are glad helping you to adjust your order if the order was not transferred to our shipping department yet.

Return and Exchange

In case that one article does not fit or something similar, at Trikotexpress you can exchange your goods within 14 days after receiving your order. You can exchange your goods in another size, another colour or a different article from our stock. Through different prices of the articles it can be necessary that we make a refund or that you have to make an additional payment.

As a consumer in the sense of §13 of the German Civil Code you have the right of withdrawal. As a fair sportsman we hope you understand that articles are only can be taken back if the returned goods are unused, free of deodorant, sweat- or other foreign odours, without stains, without pulled threads or other optical deficits. In addition the returned goods need to have all original labels on the original fixing.

It is regulated by law that the consumer has to pay the costs of the return.

Shipment

If you receive a damaged or new taped (with another tape than the usual Trikotexpress branded tape) package please check the shipment for completeness immediately and in the presence of the postman. If the delivery is not complete, please tell the postman that he has to make a note of nonconforming delivery before you sign the package. After that, inform us as soon as possible by e-mail or phone.

As soon as we have handed over your package to DHL or german postal service you will receive an automatic generated shipping info by e-mail. In this e-mail you can also find your parcel number which enables you to track the package.

DHL ususally needs 1 to 2 days for deliveries within Germany. The delivery times within the EU respectively worldwide vary according to destination country. If you have any questions on this matter we will be glad to help you.

Within Germany we ship your order with DHL. DHL stands for safe and fast transportation. For orders within Germany there are no shipping costs regardless of the order value. DHL mostly delivers a package within one - two working days.

Besides DHL, we also use other shipping companies for deliveries outside of Germany, e.g. german postal service and FedEx.

Shipping costs Austria: € 5,95
From an order value of € 100,00: € 2,99
Times of delivery usually: 3 - 8 working days

Shipping costs United States of America and Canada: € 22,95
Times of delivery usually: 3 - 5 working days
The time for customs clearance should be planed in addition.

Shipping costs Australia: € 25,95
Times of delivery usually: 3 - 5 working days
The time for customs clearance should be planed in addition.

Shipping costs further countries (worldwide except Austria, United States of America, Canada and Australia): € 9,95
From an order value of € 150,00: € 5,99
Times of delivery usually: 3 - 8 working days
For deliveries in countries with customs clearance these time should be planed in addition.

Within Germany it is possible to send your package to an alternative delivery address, Packstation or post office. If you need one of this options please choose it in step 2 in the cart.

Furthermore the DHL send a so called notification e-mail for your package. Using this e-mail you can change the time and/or place of delivery.

For deliveries outside Germany it is possible to send your package to an alternative delivery address.

Por favor, rellene todos los campos